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Contact Martes Sport.

Questions about a product, an order or our policies? Here’s how to reach us and what to include.

LET’S TALK

Send us a message

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Please don’t include payment details or your private receipt link. Privacy policy

Company details

Martes Sport sp. z o.o.

Malowany Dworek 115, 43-300 Bielsko-Biała, Poland

KRS 0000077249 (National Court Register) · EUID PLKRS.0000077249 · REGON 070904684

martes-sport.online

[email protected]

+48 33 827 38 00

Customer support

Email [email protected] or call +48 33 827 38 00. For order enquiries, include your order number. Please keep your private receipt link secure.

About an order

  • Your order number (it starts with OV-).
  • The email address used at checkout.
  • What you’d like to change, cancel or ask about.

About a product

Tell us the product name and the activity you have in mind. We’ll share what we know about it — and tell you plainly when we don’t know.

Privacy requests

To access, correct or delete your personal data, mention “privacy request” and your order number. See the Privacy Policy for your rights.

Questions, answered

Good to know before you go.

Everything about ordering, payment, shipping and returns at Martes Sport. Still curious? Get in touch.

Can I place an order?

Yes. Add items to your bag and go to checkout. Your order is saved with server-checked prices and you get an order number and a printable receipt. Online payment isn’t connected yet, so nothing is charged at checkout — we contact you to arrange payment first.

Do I need an account?

No. Martes Sport is guest-only. Your wishlist and bag are saved in your browser, and each order has its own private receipt link.

Which currency will I pay in?

Euros (EUR). You can view prices in USD, GBP or PLN using daily European Central Bank reference rates, but these are for orientation only.

How much is shipping and how long does it take?

Shipping costs and delivery times aren’t fixed yet. They are confirmed with you for each order before payment — we don’t promise delivery dates in advance.

Is my item reserved when I order?

No. Placing an order doesn’t reserve stock. If something is no longer available, we’ll tell you and you won’t pay for it.

Can I cancel or return an order?

Unpaid orders can be cancelled any time by contacting us with your order number. For delivered orders, EU consumers generally have 14 days to withdraw. See the Refund Policy for details.

Are the product photos real?

Some products currently use illustrative activity photos rather than a photo of the exact item. When that’s the case, it says so on the image.

Do you store my card details?

No. We never ask for or store card numbers on this site.

What data do you keep about me?

Only what’s needed for your order: email, name and delivery address, plus the items ordered. See the Privacy Policy for your rights.

Do you use tracking cookies?

No. We only store your wishlist, bag, currency and cookie choice in your browser. See the Cookie Policy.